--- title: "Logging In and Managing Passwords" canonical: "https://siteconnect.docs.rubiconwater.com/space/SC/1906343995/Logging%20In%20and%20Managing%20Passwords" format: markdown --- > Macro (toc) # Logging In to SiteConnect To log in, open the application in your browser and enter your login details. > ℹ️ **Note** > ℹ️ > ℹ️ You’ll be logged out automatically after 30 minutes of inactivity. Contact Rubicon Support if you need to configure this setting for all users or for specific users. # Important Messages If there are any important messages (such as notices about system outages) they will be displayed on both the home screen and on the login screen in red text. > ℹ️ **Note** > ℹ️ > ℹ️ You can also display a custom notice on your login screen. Contact Rubicon Support for assistance in doing this. # Notifications You can receive app notifications from your browser for suitably configured: - Alarm Alerts - Communication Types You’ll be prompted to decide whether you want to receive app notifications when you log in to SiteConnect or NetworkConnect. For more information see [https://rubiconwater.atlassian.net/wiki/spaces/SC/pages/3571417146](https://rubiconwater.atlassian.net/wiki/spaces/SC/pages/3571417146) . # Installing SiteConnect as an Application You can use SiteConnect in the browser or install it as an application (PWA). An application can be launched from the icon on the desktop or home page of your mobile device and will run in its own window. > ℹ️ **Note** > ℹ️ > ℹ️ If you install the application, you will be able to use SiteConnect offline. The application will automatically install any updates when you are connected to the internet. The options for adding applications to your desktop home screen will vary depending on your operating system, the browser, and the browser version. Please consult your browser documentation for up-to-date instructions. # Resetting your password > ℹ️ **Note** > ℹ️ > ℹ️ If you change or reset your password you will receive an email or an SMS confirrming the change. If you have forgotten your password: **Step 1** Tap the **Forgotten Password?** link. Enter your *Username* and select *Email* or *SMS*. You will be prompted to enter an email address or a mobile number. **Step 2** Tap RESET PASSWORD. A new password will be generated and sent you using your chosen method. # Logging out To log out, tap the menu button at the top left of the screen and choose **Sign Out** from the menu. # Getting Help Use the Help menu to get help for NetworkConnect or SiteConnect. From the Help menu you can: - Open the User Guide > ℹ️ **Note** > ℹ️ > ℹ️ If translated versions of the online help are available you can access them using the :siteSwitcherIcon: Site Switcher tool at the top left of the help screen. - Contact Rubicon Support - Suggest a new feature - Lodge a support request. # Navigation Use the main menu to navigate in the application. On a mobile device, tap the **Menu **button to open the menu. > ℹ️ **Note** > ℹ️ > ℹ️ You can toggle the menu visibility in both mobile and full screen view by clicking on the menu button. The following menu options are available depending on your permissions: | **Menu Item** | **Description** | | --- | --- | | [Sites](https://rubiconwater.atlassian.net/wiki/spaces/SC/pages/1906344018) | Opens the list of available sites in the Site List and the Site Map. | | [Customers](https://rubiconwater.atlassian.net/wiki/spaces/SC/pages/2095546384) | - View customer contact details, water account details, and order history. - Place orders on behalf of Operators. | | [Water Accounts](https://rubiconwater.atlassian.net/wiki/spaces/SC/pages/2623635466) | Search for Water Accounts by Account name, Owners name, or Operator’s name | | [Messages](https://rubiconwater.atlassian.net/wiki/spaces/SC/pages/2630385665) | View and search for messages for you or attached to orders for which you are the Planner. | | Operations | | | [Alarms](https://rubiconwater.atlassian.net/wiki/spaces/SC/pages/2662826152) | Opens the list of Alarms for all sites. You can also view the alarms for a specific site in the Site Details screen for each site. | | [Trends](https://rubiconwater.atlassian.net/wiki/spaces/SC/pages/2214723628) | Create, configure, and manage data trends. | | Delivery | | | [Schedule](https://rubiconwater.atlassian.net/wiki/spaces/SC/pages/1906344444) | Displays a flow Delivery Schedule for all sites that you have authority to view. | | [Rotations](https://rubiconwater.atlassian.net/wiki/spaces/SC/pages/1906344572) | View a list of Rotations. Create and manage rotations. | | Metering | | | [Readings](https://rubiconwater.atlassian.net/wiki/spaces/SC/pages/2286682113) | View and manage any offline meter readings you have collected. | | [Offline Data](https://rubiconwater.atlassian.net/wiki/spaces/SC/pages/2286682153) | Configure the settings for offline data storage (not including map data - see [https://rubiconwater.atlassian.net/wiki/spaces/SC/pages/2209251329](https://rubiconwater.atlassian.net/wiki/spaces/SC/pages/2209251329) for details of storing offline maps). | | Help | | | About | View the version number and release date of this version of SiteConnect | | User Guide | Open the SiteConnect Online Help. | | Contact Us | Contact Rubicon Support or create a support ticket or feature request. | | My Account | View or modify your account and contact details. | | Sign Out | Log out of SiteConnect. |